What is RPA & How RPA Customization empowers modern Business?

What is RPA & How RPA Customization empowers modern Business?

What is RPA

What is Robotic Process Automation? 

Mr. Leslie Willcocks, a professor of technology, work, and globalization at the London School of Economics, defined RPA as follows: 

RPA (Robotic Process Automation) is a type of software that imitates a human being’s activity in carrying out a task within a process. RPA technology can perform repetitive stuff more quickly, accurately, and tirelessly. Therefore, it allows humans to do other tasks requiring emotional intelligence, reasoning, judgment, and interaction with the customer. The average knowledge worker employed in a back-office process has many repetitive, routine tasks that are dreary and uninteresting. Basically, RPA implementation will take the robot out of the human.

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What RPA can do


RPA can be considered as a “digital worker” who can work continuously in your team as a person. Robotic process automation technology automates repetitive, rules-based processes usually performed by people sitting in front of computers. This generally exhausts a person. The main objective is to apply advanced software and algorithms to complete routine tasks and operations. RPA managed services are combined with virtual machines or remote desktops, through which organizations build virtual back offices where “Robots” undertake these tasks. 


Benefits of RPA

The benefits of Digital process automation include the elimination of errors, cheaper execution of processes, and also employees can focus on high value-adding tasks. AI, Chat Bots, Learning Machine are not a part of RPA solutions, but they may be included as a part of Intelligent Automation.


As a Business leader, a basic question might come to your mind. Why should I care about Robotic Process Automation, and how is it going to help me? Well, here’s the answer.

  • Time Liberation – No one wants to work like a robot doing repetitive mundane tasks. The only solution is to automate processes. Automating business processes using RPA improves employee satisfaction. This allows them to leave high volume repetitive tasks to a robot and thus attend more business-critical subjective duties. This returns valuable employee time to the organization. 
  • Quality of work – No man on this earth is born perfect. Human error is unavoidable. It takes time and effort to correct manual errors, which can be expensive and put considerable risk on management. RPA has machine learning algorithms that are trained and have an accuracy of 99.99%. The work performed by the RPA robots is, therefore, error-free.
  • Cost Savings – As mentioned above, RPA is very much accurate. Thus, there is a significant reduction in cost. Work can not only be completed faster but also can be performed round the clock.
  • Better Control – Data leaking has become a critical issue in today’s world of uncertainties. The company can achieve better control by not outsourcing simple, repetitive tasks to external parties. RPA robots can never leak any type of data. Thus, RPA can provide a better solution by keeping work in-house. The business can maintain maximum possession, control, and visibility within itself.
  • Insights and Analytics – RPA offers the ability to gather, organize, track, report, and store valuable data. This improves current operations, addresses, correct issues in a timelier manner, and accurately forecasts and develops best practices. It will help business leaders make better decisions for the future.

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