Mending the Healthcare industry with RPA



Studies gauge that the human services industry, all things considered, spends a staggering $2.1 billion every year on inadequately performed and blunder inclined manual undertakings around supplier information the executives alone! In like manner,insurance agencies spend somewhere close to $6 million to $24 million every year to correct poor supplier information quality.

Insufficient human services frameworks despite everything rely upon manual undertakings and procedures, which are unreasonable and feeble. Mechanical Process Automation(RPA) can decrease useless procedures and assignments via mechanizing complex activities dependent on judgment.


Appointment Scheduling

RPA helps in gathering information from the patient. Utilizing this information and the timetable of the significant specialist, the RPA bots can offer appointment calendars to the patient. 

Review Procedures

Automation in social insurance can be used to computerize and smooth out the evaluating procedure and help in the chronicle of information and reportage.

Cases Management

The bots can naturally populate protection claims fields and apply the pertinent administrative laws on the equivalent. 

Release Instructions

With RPA in medicinal services, the bots can convey the specific release and post-drug rules. 

Record Settlement

Automation in human services can computerize the charging procedure. The exactness will improve, and human mistakes will lessen which will help in decreasing installment delays and money related escape clauses. 

Human services Cycle

Mechanization in human services bots will offer reports and bits of knowledge, utilizing which, it gets conceivable to follow the wellbeing states of patients and their treatment. This will likewise take into consideration the customization of a treatment plan for singular patients.


Decreased Errors

Bots can take out mistakes and improve productivity since they are modified to follow a specific activity in a particular way.

Representative Satisfaction

At the point when the execution of dull assignments is taken over by a bot or RPA, it gets simpler for human experts to engage in key, insight-based jobs.

Part Satisfaction

RPA helps smoothes out a large portion of the client related exercises and can oversee client assistance and direction to convey a decent involvement with all occasions.

Customized User Experience

At the point when things are wrong, people need to associate with a genuine individual to unravel the issues. Automation in medicinal services can kill this issue because an assignment that is practiced by a human agent in beyond what 10 minutes can be acted in a short time by the bot. 


R1 RCM is a leading provider of technology-enabled revenue cycle management services that transform a health system’s revenue cycle performance across settings of care.


The nature of R1’s business is very labor-intensive and transactional with many repetitive tasks. Additionally, R1 staff utilizes many of the core systems already in use within a client’s organization, which poses unique challenges in applying R1’s standardized, revenue cycle processes. While R1 leverages its built-for-purpose, integrated technology platform to allow for standardized workflow across these disparate systems, there can still be the “last mile” problem of actually transacting in these systems themselves. Robotic process automation (RPA) represented a way for R1 to automate routine tasks without needing to engage each client’s IT resources to implement additional interfaces or scripts.


After a rigorous request for proposal (RFP), R1 selected Automation Anywhere as a partner due to ease of use, scalability, security/encryption, and their products’ ability to run across different platforms. A Center of Excellence (COE) approach under the company’s broader Digital Transformation program allowed R1 to rapidly scale while ensuring high-quality software engineering standards was applied to the RPA program. This also enabled R1 to reliably manage the vast amount of transactions performed on behalf of clients. Combining R1’s deep operational expertise with RPA allowed the company to bend the administrative cost curve in healthcare and meet the operational demands.


  • 15M+ Tasks automated annually
  • 150+ “Digital Workers” in production and rapidly growing
  • 30+ Systems in 100+ locations securely connected through automation

Fast Return on Investments, delivered

Infobiz’ RPA implementation methodology helps to start small and scale fast. With a global delivery model and ease of implementation, Infobiz allows manufacturers to cut the complexities of managerial processes and create an agiler back office. We offer unrivalled customer support and user experience so that manufacturers globally can seamlessly take advantage of complex automation capabilities.

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