Manufacturing meets RPA

Robotic process automation, or RPA, has emerged as a potent productivity-enhancing innovation that has been embraced globally by almost every industry sector. Manufacturers already implement physical industry robots to assemble, test, and package their products. Despite the success of Industrial robots, the back-office operations are still pain points for Manufacturing. Even after the implementation of ERP, there are lots of manual data entry processes remaining. Manual data entry is prone to errors and time-consuming.

Misreporting data entry can cause delays in production lines. Automation increases efficiency and reduces the margin of error. Manufacturers are dealing with customer communication, supplier management, converting purchase orders to sales orders, and innovative business processes. In order to overcome these pain points, many manufacturing companies are turning to RPA to attain improved agility. RPA is a strategic investment helping manufacturers streamline operations across the value chain and increase customer satisfaction.

RPA streamlines back-office operations

To comprehend the job of RPA in assembling, how about we take a gander at a medium situated in Europe with 100 workers. Because of the expanded interest during the lockdown, the organization confronted huge development torment focuses in the back office: staying aware of new guidelines, absence of gifted work, and stock administration. These components restricted the organization’s capacity to convey on schedule, offer excellent types of assistance and advancement to its clients, keep up an effective correspondence with providers, and decrease costs. The maker was battling with a decreased number of staff in the zones of acquisition and account. Another work concentrated, manual procedure, which was dangerous was stock control, particularly because of capriciousness in provider conveyance and client request. With the direction of top-level officials, an RPA focal point of greatness was built up. They had the option to robotize vital back-office forms and recognized and improved insufficiencies inside these activities. Via robotizing approaching buys request booking, moving records dependent on rules, messages, obtainment forms, just as the digitization of desk work, the organization had the option to accomplish better stock control and guarantee ideal degrees of abilities business. Infobiz’ s usage approach affixed the procedure and the main bot was running underway in seven days. Constant checking of the client request, creation limit, and stock levels implied that the organization had the option to deal with the unforeseen interest.




Eastman, headquartered in Kingsport, Tennessee, is a global specialty materials company that produces innovative products and solutions such as additives, specialty chemicals, and fibers found in everyday products. With 14,500 employees around the world, the company serves customers in more than 100 countries and had $10 billion in revenue in 2018.


♦ 20,000+ hours saved manually           ♦ 120+ bots in production          ♦ 10+ Orgs using RPA


While they were able to implement attended bots into production fairly quickly, it took about five months for the first unattended bot to be implemented, a longer process because the company chose to automate larger, more complex processes. To date, there are more than 100 attended bots and 20 unattended bots in production.

RPA was first implemented in the company’s finance groups in areas where employees were using Excel to process data. After successfully automating in finance, RPA was expanded to other departments including the supply chain group and procurement. Currently, Eastman has 120 bot creator licenses, and more than 10 groups across the organization are using automation. With bots extracting data in bulk and uploading information straight into spreadsheets and tables, employees were freed up to do more creative and higher-value work.

Eastman has led hour-long bot building workshops to help spread the word about RPA.  With this program, they have reached more than 300 people.  Eastman has also hosted eight bot-a-thons at various locations around the world. Teams of five work to build a working bot for a real-world process in two days. Teams at bot-a-thons are excited when they begin, and even more excited when they leave.  The teams get to choose creative names like “How A-Bot That,” “BotChain,” and “Botaholics” for their teams.

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